Pulse vs Maze

Maze takes prototypes from Figma, Axure, Figma Make, Lovable or Bolt, so a product or design team can try a flow while the design can still change, and it offers surveys as a study type beside the tests. Reports are generated automatically and can be shared with stakeholders, and its integrations carry results into Slack, Miro and Notion, so engineers and product managers who work outside Maze still see what a test found.

When a team needs people to test with, the Maze Panel, sourced from third-party providers, reaches millions of participants in 150+ countries through 400+ filters, professional ones included. It draws on Prolific for Core studies and on Respondent, Bilendi and Terac for Extended ones. Participants join in a browser with no download, and use the Zoom app to share a phone's screen in a moderated session. Maze puts panel turnaround at under 5 hours on average for unmoderated studies and five days for moderated ones.

Some customers answer a phone call or a WhatsApp message more readily than a study link. Maze's AI-moderated conversations run on audio, with the camera required, optional or off as the researcher sets it, while a Pulse interview can be a voice or video conversation, a text chat, a phone call or a WhatsApp exchange. On its enterprise plan, Pulse also offers data residency options, so a team can settle where interview data is kept before the first study.

• Maze on Capterra: 4.5 (10 reviews)

1. Collect the goals behind the Maze conversations. Gather the interview studies the team has run on Maze, with the goals each one set out. Each goal becomes the research question of a Pulse brief, alongside the topics to explore and the audience to reach.
2. Rebuild panel filters as recruited groups. Audiences the team filtered on the Maze Panel become profiles in the brief, and people it invited with its own Maze links come across in an uploaded list or through a shared link. Where segments are compared, such as workspace admins and their end users, one study recruits several groups, each with its screener.
3. Field the first study between design rounds. Launch the first study while the designers carry on with the next iteration. Customers take the interview from a phone or a laptop at an hour that suits them, and conversations keep arriving while the design work goes on, so the reasons are in hand for the review that closes the round.
4. Give the reasons to the people shaping the design. Export the findings as a Word document for the product spec and as slides for the design critique, so the reasons customers gave travel with the decisions they are meant to shape, and the next round of prototypes starts from them.
5. Trace each theme back to what was said. Pulse groups what customers said into themes, with the quotes behind each one, and every quote traces to its transcript, so a designer who doubts a theme at the critique can read the exchange it came from before the finding shapes a screen.

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