Pulse
Best for Marketing and insights teams that ask consumers why
A brand can bring its own customers to Pulse, the AI-moderated research platform, from a list it uploads, or have consumers recruited to the profile written into the brief, and fraud checks run on every one. Their answers come back as themes, each with the quotes behind it.
Strengths
- Surveys alongside interviews
- Connection through a public API
Verdict A brand team can hold a Pulse study's interviews over WhatsApp, so consumers talk about an ad or a program in a chat on their own phones.
Where another tool fits A team that needs audience measurement from Nielsen's US National TV Panel, 42,000 homes in 2022, should keep Nielsen for it. A Pulse study is a conversation with each consumer, and its AI moderator asks a second question when a reply says little.